Frequently Asked Questions

View the most common questions we receive here. Is your question not listed? Send an email to We will answer your question as soon as possible!
Q. Is the price for a shuttle bus ticket including a return trip?
A. Yes, the shuttle bus tickets are return tickets. The price of a shuttle bus ticket is therefore the price for the outward and return journeys.
Q. I only have to travel the outward journey (or return), is that possible?
A. Yes, you can. However, we do not have shuttle bus tickets for a single journey. You have to order a return ticket / day pass.
Q. I lost my shuttle bus ticket at the festival, now what?
A. When you get on the bus, you have to show your ticket to our employees. If you bought your ticket online, it can still be found in your mail. If you have purchased a ticket on the spot, you have to buy a new ticket. We do not have tickets for a single journey.
Q. Will I receive my tickets by mail after I have ordered them?
A. Yes, after the payment of the bus ticket you will receive a confirmation by mail. This email also contains the link with the bus ticket. If you have not received an e-mail, please send an e-mail to
Q. The amount has been written off but I did not receive a ticket by mail, what now?
A. It may take a few minutes before you receive the mail. Also check your spam box. Have you subsequently received anything? Send an email to We will respond to your e-mail to resolve this.
Q. Where can I find the departure times?
A. When you visit our site, click on the 'shuttlebus festivals' button. Then click on the relevant festival. You then arrive on a page with all the information, here also the departure times between.
Q. Are the shuttle bus tickets only online to order?
A. No, you can also buy a ticket at the pick-up point on the day of the event. However, the tickets online are cheaper. We advise you to order a ticket online in advance.
Q. Can you pin at the pick-up point to buy a ticket?
A. No, we advise you to order the shuttle bus tickets in advance on our website (this is also cheaper than on the pick-up point). If you want to buy a ticket on the pick-up point, please pay accordingly.


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